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SUBSCRIBER FAQS: You can find our subscriber FAQs by visiting our subscription center here: http://subservices.kidsdiscover.com/kdvr/faq.shtml.
EDUCATOR FAQs |
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| CATALOG REQUEST | |
| METHODS OF PAYMENT | |
| HOW TO ORDER | |
| PRICING & SHIPPING | |
| RETURNS AND REFUNDS | |
| TEACHER'S GUIDE PDFs | |
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| CATALOG REQUEST | |
| Q: | I would like a current KIDS DISCOVER Teacher Catalog. What should I do? |
| A: | The easiest way to browse our most complete and up-to-date product offering is to visit our online store at www.kidsdiscover.com/shop. For a printed catalog, please fill out our Catalog Request Form and we'll send you our current catalog. |
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| METHODS OF PAYMENT | |
| Q: | Do you accept school purchase orders? |
| A: | Yes! We happily accept purchase orders from accredited schools in the U.S. You may submit your purchase order online, send it to us via fax to 212-353-8030 or via mail to KIDS DISCOVER, 192 Lexington Avenue, Suite 1003, New York, NY 10016. |
| Q: | Can I pay for my order using a credit card? |
| A: | Yes! We accept Mastercard and Visa |
| A: | You may submit your credit card order online, via fax to 212-353-8030 or via mail to KIDS DISCOVER, 192 Lexington Avenue, Suite 1003, New York, NY 10016. We do not currently accept telephone orders. |
| Q: | What other methods of payment do you accept? |
| A: | In addition to school purchase orders and credit cards (see above), we accept check or money order made payable to KIDS DISCOVER. If you are paying with check or money order, please mail your order to KIDS DISCOVER, 192 Lexington Avenue, Suite 1003, New York, NY 10016. |
| Q: | How do I redeem a gift certificate? |
| A: | When you reach the SHOPPING CART page, enter your gift certificate number in the appropriate field at the bottom of the page. Hit the ADD button and the discount associated with your promotion or gift certificate will be applied and reflected in your total. |
| Q: | What happens if I do not redeem my entire gift certificate in one order? |
| A: | If you do not use your entire gift certificate, the remaining value will be applied automatically to the next order you place (you must use the same log-in information as used for the first order placed with the gift certificate). Please make note of the expiration date on your gift certificate and be sure to redeem the entire value before it expires. |
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| HOW TO ORDER | |
| Q: | Can I place my order over the telephone? |
| A: | No. KIDS DISCOVER does not presently accept telephone orders. If you are using a school purchase order or credit card: Please order online, fax your order to 212-353-8030, or mail it to KIDS DISCOVER, 192 Lexington Avenue, Suite 1003, New York, NY 10016. If you are using a check or money order: Please mail your order with check or money order payable to KIDS DISCOVER to KIDS DISCOVER, 192 Lexington Avenue, Suite 1003, New York, NY 10016. |
| Q: | Can I submit my KIDS DISCOVER order via fax? |
| A: | Yes! If you are ordering using a purchase order or credit card, you may fax your order to 212-353-8030. |
| Q: | I prefer to order by mail. Where should I send my order? |
| A: | Please mail your order with payment to KIDS DISCOVER, 192 Lexington Avenue, Suite 1003, New York, NY 10016. |
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| PRICING & SHIPPING | |
| Q: | How much does KIDS DISCOVER cost? |
| A: | Back issues of KIDS DISCOVER are available for $4.49 each. |
| Q: | How much is shipping and handling? |
| A: | Shipping and handling to the continental US is 5% of your merchandise total (after discount) with a minimum charge of $2.50. For AK, HI, and PR, shipping & handling is 12% of your merchandise total (after discount). |
| Q: | How do I redeem a promotion code or gift certificate? |
| A: | When you reach the SHOPPING CART page, enter your promotion code or gift certificate number in the appropriate field at the bottom of the page. Hit the ADD button and the discount associated with your promotion or gift certificate will be applied and reflected in your total. |
| Q: | What happens if I do not redeem my entire gift certificate in one order? |
| A: | If you do not use your entire gift certificate, the remaining value will be applied automatically to the next order you place (you must use the same log-in information as used for the first order placed with the gift certificate). Please make note of the expiration date on your gift certificate and be sure to redeem the entire value before it expires. |
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| RETURNS AND REFUNDS | |
| Q: | I'd like to return my merchandise and receive a refund. What's your policy on returns and refunds? |
| A: | We accept returned merchandise within 60 days of the order date. A 15% restocking fee will be charged on all returned orders valued at $500 or more. |
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| TEACHER'S GUIDE/ POWER VOCABULARY PDFs | |
| Q: | How do I access your FREE Teacher's Guides and Power Vocabulary Guides? |
| A: | To access our free lesson plans, you must create an account or be logged in at kidsdiscover.com. Once you've created an account and logged in, just follow these simple steps to retrieve your free teacher resources:
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| Q: | What if I've purchased guides in the past? I used to access my purchased guides via my account at kidsdiscover.com. |
| A: | Now you can access ALL of our Teacher's Guides and Power Vocabulary Guides-- not just the ones you purchased-- TOTALLY FREE! That's 28 pages of free lesson plans for every title of KIDS DISCOVER. To browse and download our guides, visit http://www.kidsdiscover.com/free-lesson-plans. Or, find the guides at the bottom of each product page in our store. |
If you have further questions, please call us at 212-677-4457.