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EDUCATOR FAQs / CUSTOMER SERVICE |
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CATALOG REQUEST |
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METHODS OF PAYMENT |
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HOW TO ORDER |
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PRICING & SHIPPING |
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RETURNS AND REFUNDS |
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TEACHER'S GUIDE PDFs |
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CATALOG REQUEST |
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Q: |
I would like a current KIDS DISCOVER Teacher Catalog. What should I do? |
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A: |
Please fill out our Catalog
Request Form and we'll send you our current catalog.
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METHODS OF PAYMENT |
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Q: |
Do you accept school purchase orders? |
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A: |
Yes! We happily accept purchase orders from accredited schools in the U.S.You may
submit your purchase order online, send it to us via fax to 212-353-8030 or via
mail to KIDS DISCOVER, 192 Lexington Avenue, Suite 1003, New York, NY 10016. |
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Q: |
Can I pay for my order using a credit card? |
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A: |
Yes! We accept Mastercard and Visa |
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You may submit your credit card order online, via fax to 212-353-8030 or via mail
to KIDS DISCOVER, 192 Lexington Avenue, Suite 1003, New York, NY 10016. We do not
currently accept telephone orders. |
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Q: |
What other methods of payment do you accept? |
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A: |
In addition to school purchase orders and credit cards (see above), we accept check
or money order made payable to KIDS DISCOVER. If you are paying with check or money
order, please mail your order to KIDS DISCOVER, 192 Lexington Avenue, Suite 1003,
New York, NY 10016. |
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Q: |
How do I redeem a gift certificate? |
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A: |
When you reach the SHOPPING CART page, enter your gift certificate number in the
appropriate field at the bottom of the page. Hit the ADD button and the discount
associated with your promotion or gift certificate will be applied and reflected
in your total. |
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Q: |
What happens if I do not redeem my entire gift certificate in one order? |
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A: |
If you do not use your entire gift certificate, the remaining value will be applied
automatically to the next order you place (you must use the same log-in information
as used for the first order placed with the gift certificate). Please make note
of the expiration date on your gift certificate and be sure to redeem the entire
value before it expires. |
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HOW TO ORDER |
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Q: |
Can I place my order over the telephone? |
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A: |
No. KIDS DISCOVER does not presently accept telephone orders.
If you are using a school purchase order or credit card: Please order online, fax
your order to 212-353-8030, or mail it to KIDS DISCOVER, 192 Lexington Avenue, Suite
1003, New York, NY 10016.
If you are using a check or money order: Please mail your order with check or money
order payable to KIDS DISCOVER to KIDS DISCOVER, 192 Lexington Avenue, Suite 1003,
New York, NY 10016. |
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Q: |
Can I submit my KIDS DISCOVER order via fax? |
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A: |
Yes! If you are ordering using a purchase order or credit card, you may fax your
order to 212-353-8030. |
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Q: |
I prefer to order by mail. Where should I send my order? |
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A: |
Please mail your order with payment to KIDS DISCOVER, 192 Lexington Avenue, Suite
1003, New York, NY 10016. |
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PRICING & SHIPPING |
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Q: |
How much does KIDS DISCOVER cost?
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A: |
Back issues of KIDS DISCOVER are available for $3.99 each. We currently offer free
shipping on orders over $150, and a 10% discount on orders over $1000. |
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Q: |
How much is shipping and handling?
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A: |
Shipping and handling to the continental US is 10% of your merchandise total (after
discount) with a minimum charge of $4.00.For AK, HI, and PR, shipping
& handling is 12% of your merchandise total (after discount). Shipping is free
on U.S. orders of $150 or more. |
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Q: |
How do I redeem a promotion code or gift certificate? |
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A: |
When you reach the SHOPPING CART page, enter your promotion code or gift certificate
number in the appropriate field at the bottom of the page. Hit the ADD button and
the discount associated with your promotion or gift certificate will be applied
and reflected in your total.
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Q: |
What happens if I do not redeem my entire gift certificate in one order? |
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A: |
If you do not use your entire gift certificate, the remaining value will be applied
automatically to the next order you place (you must use the same log-in information
as used for the first order placed with the gift certificate). Please make note
of the expiration date on your gift certificate and be sure to redeem the entire
value before it expires. |
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RETURNS AND REFUNDS |
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Q: |
I'd like to return my merchandise and receive a refund. What's your policy on returns
and refunds? |
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A: |
We accept returned merchandise within 60 days of the order date. A 15% restocking
fee will be charged on all returned orders valued at $500 or more.
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TEACHER'S GUIDE PDFs |
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Q: |
I purchased individual Teacher's Guides PDFs. How do I retrieve them? |
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A: |
Just follow these simple steps to retrieve your Teacher's Guides:
- Log in to MY ACCOUNT by using your email address and the password you created
when completing your order.
- Click on RETRIEVE TEACHER'S GUIDES.
- You will be taken to a list of your Teacher's Guide PDFs - those that are hyperlinked
(underlined) can be downloaded by clicking on the title.
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Q: |
I just placed an order - why can't I download my Teacher's Guide PDF immediately? |
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A: |
Teacher's Guide PDFs become available at noon (Eastern Time) on the business day
after you complete your order. This delay is necessary to allow us to authorize
your credit card or purchase order before we make the product available. PLEASE
NOTE: Teacher's Guides ordered Friday - Sunday will be available for download by
noon on Monday. |
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Q: |
Why does it say ORDER ERROR in the status column of my Teacher's Guide download
page?
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A: |
From time to time we are unable to fulfill your order because there was a problem
processing your credit card or purchase order. We're eager to get this worked out
and fulfill your order, so if you see this message, please call us at 212-677-4457.
We'll respond to your feedback within one business day. |
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Q: |
I am having trouble downloading my Teacher's Guide PDF.What should I do? |
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A: |
In most cases, this occurs because you do not have the latest version of Adobe®
Reader® installed on your computer. You may download this free software by
clicking here. Please be sure to download the correct version
for your platform (you'll be asked for this information when you go to download
the software). |
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Q: |
My Teacher's Guide has finished downloading, but I can't find it. Where is it?
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A: |
When you go to download your Teacher's Guide PDF, your browser gives you two options:
a) Open b) Save to File.If you selected Save to File, your PDF was saved in the
location indicated by your browser as a downloading directory. |
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